All customers buying medicines from our portal are encouraged to read the return and refund policy once. This will give them an idea about some of the policies that we have fixated on our portal. This can also avoid confusion and harassment for both the customer and us later.
You can go through the following points-
Confirmation of your order
Once you finalize the order that is before the payment page or process we will send you a mail confirming the order details that contain all the specifications of the medicines and their prices.
Now, after this, you are supposed to process the order and make the payment online. Once your order is successfully placed you will receive a final acknowledgment confirmation from our end with the final order value and the excepted time for delivery.
If under any circumstances we are unable to place your order or place a partial order due to stock being sold out of our inventory then the same will be mentioned in the final acknowledgment bill from our end.
Confirming your shipping dispatch
Once your order is placed after the payment process is complete you can track the order on our portal. Now, we will again send you an email confirmation when we are about to ship your product.
This can generally take around 24 to 48 hours after you place the final order on our portal and after the payment has been done.
We will send you a shipment bill or invoice stating the invoice number, shipping details, and how you can track the shipment while in transit. All procedures will be mentioned in a stepwise fashion.
If in any case, you have problems in understanding you can call on our helpline number to check and confirm the same.
We generally ship your package right at your home doorstep or your office address. Meanwhile, once your order has been shipped please do not change the shipping address as this may result in undelivered packages.
Knowing the customs
Cenforce Use supplies its products not only within the territorial boundary in India but also in foreign countries. Thus if you have ordered as a foreign citizen then you got to have further time in your hand. Because your package when it reaches the airport or the port is likely to go through a customs check and this may result in additional delays.
We cannot be held liable for the delay that has been caused in the customs department as such delays are beyond our control. Usually, once the customs check is complete your package will be shipped to the local courier office from where the local dispatch procedure begins.
Remember that the customs check can take anywhere from a few days to a few weeks so keep in hand additional time for this.